Case note – End user experience transformation with the Microsoft Cloud

2018-05-16T09:36:26+00:00

A non-ministerial government department transform the end user experience with Microsoft Cloud. Introduction A non-ministerial government department had an IT infrastructure and service which was static, due to complex on-premise infrastructure and ageing, unproductive applications. The net result meant that individual & departmental drivers for change was stifled and users had no desire to work [...]

City and County of Swansea Council – Dynamics 365

2018-05-16T10:03:24+00:00

Dynamics 365 helps City and County of Swansea Council Save 90% on License Costs and Improve Customer Experience   In 2016 Swansea Council were exiting a ten year outsourcing contract with an external IT supplier. In line with the Government’s desire to digitally transform public services, Swansea Council’s IT department wished to take a fresh [...]

Case Notes – Skype PBX.Anywhere365

2018-05-16T10:12:15+00:00

Case Notes - Skype PBX.Anywhere365 A large UK housing organisation are migrating from their legacy PBX platform to Skype for Business with Enterprise Voice as part of a project currently be carried out in conjunction with risual. The legacy PBX provides a contact centre function for the housing organisation to handle and report on calls [...]

Case Notes – Intranet Accelerator

2018-05-16T10:15:45+00:00

A Metropolitan Borough Council commissioned risual to configure and deploy risual’s Intranet Accelerator solution. During a design workshop preceding the deployment, risual’s consultant discussed the available configuration options with a group of stakeholders and explained how the solution can be tailored to meet the council’s needs. Following the configuration workshop, the solution was deployed, tested [...]

Case Notes – Local Government Transformation

2018-05-16T10:16:44+00:00

Three UK local government agencies agreed to an organisational change that will align their information services and ultimately move them to a single, shared digital service. The aim of the project is to reduce the cost of providing IT services through operational efficiencies, economies of scale and reduction in development costs. The initial solution approach [...]

Essex CC – EUC

2018-05-16T11:35:51+00:00

The problem Having brought IT service delivery in-house 2 years ago, and with limited previous investment and a deteriorating performance, ECC had an outdated IT infrastructure, an IT function that reflected traditional, in-house models of service delivery, and an unsustainable per-head ICT cost. The Council’s IT infrastructure was no longer achieving their strategy of providing [...]

Camden – Cloud

2018-07-30T11:21:59+00:00

The problem Camden Council is using innovation and digital technology to enable it to save money and deliver better services to local residents and businesses. A transformation strategy that is about a leaner and selfmanaged workforce, and an accommodation strategy that enables flexible working highlighted the need to implement modern technology. Stated objectives included hot-desking [...]

Staffordshire County Council – Private Cloud

2018-05-16T11:43:42+00:00

The problem Staffordshire County Council is the eighth-largest council in England and a leader in shared IT services. It wanted to benefit from management and virtualisation to save money and ensure continuity of critical applications, while creating a private cloud environment to extend shared services. Staffordshire IT services need to cut the cost of its [...]

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