Carlisle City Council maximise value throughout the organisation

2018-11-12T16:16:48+00:00

The challenge Carlisle City Council were coming to the end of an enterprise agreement and were looking for a new refreshed agreement which would allow it to digitally transform and provide better services to its citizens. The main challenges: • Ever-increasing demand for services • Trying to keep up to date with what the public [...]

A global charity – Office 365 and Azure Agility Case Study

2018-07-13T09:15:36+00:00

The challenge A worldwide Charity noticed that its current systems and environment needed a new solution which allowed the employees to stay up to date and work efficiently on projects and cases across multiple time zones. The trend of the IT industry was to use cloud-based solutions in multinational organisations to keep infrastructure costs low, [...]

A Facilities Management Company improve collaboration through Application Development

2018-05-16T09:25:59+00:00

A facilities management company were searching for a solution in which enabled them to work closer with its partners and integrate systems to provide a more efficient and smoother service to its customers. The organisation were working closely with a Public Sector organisation across two completely separate CAFM (Computer Aided Facility Management) platforms. The company [...]

Organisations adopt Microsoft DirectAccess with the support of risual and Celestix

2018-05-16T09:29:17+00:00

As technology evolves, organisations across the UK are driven to deliver a better working strategy for their customers. risual have helped many organisations in almost every vertical ranging from small Borough Councils, City Council’s, Police Forces and all the way to utilities to deliver a compliant and secure remote access solution. Regardless of which vertical, [...]

Case note – End user experience transformation with the Microsoft Cloud

2018-05-16T09:36:26+00:00

A non-ministerial government department transform the end user experience with Microsoft Cloud. Introduction A non-ministerial government department had an IT infrastructure and service which was static, due to complex on-premise infrastructure and ageing, unproductive applications. The net result meant that individual & departmental drivers for change was stifled and users had no desire to work [...]

Ofsted improves collaboration with Intranet Evolution

2018-05-16T09:51:41+00:00

The Challenge  Over 50% of Ofsted’s workforce is home based and spend up to four days per week away from their desks on inspection. As a result, Ofsted’s ability to communicate and engage with this significant part of their workforce was greatly reduced. Employee interaction with Ofsted’s intranet also suffered because their previous site was [...]

City and County of Swansea Council – Dynamics 365

2018-05-16T10:03:24+00:00

Dynamics 365 helps City and County of Swansea Council Save 90% on License Costs and Improve Customer Experience   In 2016 Swansea Council were exiting a ten year outsourcing contract with an external IT supplier. In line with the Government’s desire to digitally transform public services, Swansea Council’s IT department wished to take a fresh [...]

King’s College London and risual Education – Case Study

2018-05-16T10:07:03+00:00

King’s College London recruited their first IT apprentices in London this year, a project which saw eight level 3 apprentices working on the IT TechBars, which provide on-campus support for IT issues. The apprentices were recruited with the aim of providing King’s staff and students with a friendly, face-to-face service, resolving and referring IT issues. [...]

Case Note – Dynamics 365 Transformation

2018-05-16T10:07:23+00:00

Case Note - Dynamics 365 Transformation risual assisted a UK City Council to replace their Taxi Licencing application forms with a bespoke solution to be held within Dynamics CRM. Replacing the Taxi Licencing forms was a small part of a bigger picture whereby Dynamics CRM will change the whole of the incumbent CRM solution used [...]

Utilising Dynamics 365

2018-05-16T10:07:37+00:00

risual have been working with an independent housing company on an exciting new project. The engagements will consist of several long-term projects on solution and business transformation. They currently have sector specific CRM systems, all of which look after an individual sector (Social Housing, Sheltered Housing, Alerts and response, spreadsheets by department, etc.). These systems [...]

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