Azure RMS templates not appearing in Exchange Online

Hi,

We recently come across an issue where RMS templates created in Azure would not appear in exchange online when we went to choose it.

Turns out there is a manual process you have to follow to get the templates in exchange online and is achieved using the Azure Shell.

To refresh the templates for exchange online:

  1. Open the Windows PowerShell in Exchange Online
  2. Log in to 365
  3. Run the command: Import-RMSTrustedPublishingDomain -Name “<TPD name>” -RefreshTemplates –RMSOnline
    1. (to get the TPD name you can run Get-RMSTrustedPublishingDomain)
    2. Give it a couple of minutes then run Get-RMSTemplate to check whether your template has been added

https://technet.microsoft.com/en-gb/library/dn642472.aspx#BKMK_ExchangeOnlineTemplatesUpdate

Thank you

Daniel Cubley

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