We came across an issue recently where-by we had a DL385 G1 running Windows 2008 R2. As this OS is not on the supported matrix for this Server it means that there isn’t a PSP for it and therefore no monitoring for us. If you run the setup you will received a ‘Failed Dependencies’ alert against the HP Insight Management Agents and HP Insight Diagnostics Online Edition and when you view those failures you will see them as listed below.
How do we fix this then? We need these dependencies on so we can monitor the status of the Server.
Easy peasy….. well, it is now I figured out how to do it
Right-click the setup.exe file and properties, select the Compatibility tab and enable the ‘Run this program in compatibility mode for:’ option then select ‘Windows Server 2008 (Service Pack 1)’ from the drop down. Apply and Ok and you are now good to go.
Run the setup.exe again and this time it will meet the requisites and let you install all the agents etc.